Your Questions, Our Answers:

We've compiled frequently asked questions to assist you in finding the information you need quickly. This resource offers insights into our products and services
If you have additional questions or can't find what you're looking for, please reach out to our customer support team at info@costlowboxes.com
We will answer your message within 24 hours to provide you with the assistance you need

Q. How can I obtain an instant quote from Costlowboxes?

You can obtain an instant quote from Costlowboxes by quickly requesting one on our website. Simply provide your product requirements, including size, quantity, and customization options. Once you submit the request, our customer support team will contact you within 24 hours to assist with any inquiries you may have

Q. Is it possible to request sample products?

You can request sample products to get a firsthand look at our packaging solutions and assess their quality and suitability for your needs. Contact our customer support team to arrange for sample products and explore the options available to you. We're here to assist you in making informed decisions about your packaging requirements

Q. What is the ordering process at Costlowboxes?

Our ordering process is designed for your convenience. It begins with a simple step of reaching out to us to discuss your product requirements. Once we understand your needs, we work closely with you to create and approve the design while confirming all order details. Afterward, we prepare your products and ensure they are shipped to you efficiently. You'll receive your carefully crafted packaging, ready to meet your specific requirements. Our dedicated team is here to provide support and guidance throughout the entire process, making your experience with us as seamless as possible

Q. Are there any discounts available at Costlowboxes?

Certainly! We offer exclusive discounts to our customers through our weekly newsletter. By subscribing and staying connected through email, you can receive regular promotional codes and special offers to enjoy cost savings on your packaging orders. Be sure to subscribe to our newsletter to take advantage of these discounts and stay updated on our latest deals and promotions

Q. What is the production lead time?

The production lead time can vary depending on the order quantity. Typically, for standard orders, the production lead time ranges from 5 to 10 business days. However, for bulk orders or larger quantities, the lead time may be longer. We recommend discussing your specific production timeline with our team to receive precise estimates based on your order's size and complexity

Q. How much does shipping cost?

At Costlowboxes, we strive to minimize shipping costs to help our partners reduce expenses. Our shipping costs are designed to be as competitive as possible, and we work diligently to offer cost-effective shipping solutions. The specific shipping cost can vary depending on factors such as order quantity, shipping method, and destination. To receive accurate pricing details for your order, please contact our customer support team, and they will provide you with a tailored shipping quote

Q. How long is the shipping time?

Shipping times may vary depending on the order quantity. Typically, for standard orders, the shipping time ranges from 5 to 10 business days. However, for bulk orders or larger quantities, the shipping time may extend further. We recommend discussing your specific shipping timeframe with our team to ensure accurate delivery estimates based on your order's particulars

Q. What shipping methods are available?

We provide various shipping methods to accommodate your specific needs. Options include air shipping, perfect for speedy deliveries, and sea shipping, ideal for bulk orders with less urgency. Select the shipping method that aligns with your requirements. For additional details on these options, feel free to reach out to our customer support team

Q. How can I place a reorder?

To place a reorder, please log in to your account and access your order history. From there, you can easily select the previous order you'd like to replicate. If you need to make any changes or adjustments, don't hesitate to reach out to our customer support team. They will assist you in customizing your order to your specific requirements and ensure a seamless reordering process

Q. What file format should I use to submit my design?

We accept a variety of file formats to accommodate your design preferences. In addition to high-resolution PDFs, we also support common formats like AI (Adobe Illustrator), PSD (Adobe Photoshop), EPS, PNG, JPG, and JPEG. If you have a different format in mind, please contact our design team, and we will do our best to work with your preferred file type

Q. Does Costlowboxes offer design support?

We offer comprehensive design support to assist you in creating the perfect packaging for your needs. Our experienced design team is here to collaborate with you, ensuring that your vision becomes a reality. Whether you have specific design ideas or need guidance from our experts, we're dedicated to helping you achieve the best possible packaging solutions

Q. Are there any fees for design services?

No, there are no fees for our design services. We are pleased to offer design support as part of our commitment to ensuring your satisfaction with our products and services. Our team is here to assist you in creating the perfect design for your needs, free of charge

Q. How quickly will I receive the proof of my designs?

You can expect to receive the proof of your designs within 24 to 48 hours. Our team is dedicated to providing you with a prompt and efficient service to ensure your project progresses smoothly. If you have any specific time constraints or urgent requests, please let us know, and we will do our best to accommodate them

Q. Can you help me choose the right size for my box?

Absolutely! We have a dedicated team of experts ready to help you choose the perfect size for your box. Simply provide us with your specific requirements and dimensions, and we'll offer guidance to ensure your packaging fits your needs precisely. Whether you're packaging products, gifts, or any other items, we're here to make the selection process easy and efficient. Feel free to reach out to our customer support for personalized assistance in determining the ideal size for your box

Q. Can I see my design in person before committing to a full order?

Yes, we understand the importance of ensuring your satisfaction. We offer the option for you to receive a physical sample or a prototype of your design before proceeding with a full order. This allows you to assess the quality, design, and any specific details to ensure they meet your expectations. Contact our customer support team for more information on how to request a sample and discuss the details of this process

Q. Is it possible to utilize environmentally friendly materials?

Yes, we are committed to sustainability and offer a range of environmentally friendly materials for your projects. We provide options such as recycled paper, biodegradable packaging, and products made from sustainable sources. Please feel free to discuss your specific requirements with our team, and we'll be happy to guide you in selecting the most eco-conscious materials to align with your environmental goals

Q. What payment methods are accepted?

We accept various payment methods, including major credit/debit cards like Visa, MasterCard, American Express, and Discover. You can also use PayPal for online payments or opt for bank transfers. Payment options may vary by location and order specifics. Our checkout process will present applicable choices. For any payment inquiries, our customer support is ready to assist

Q. How can I cancel my order?

Yes, you can cancel your order, but please keep in mind that once the products have been confirmed and shipped, cancellation may not be possible. If you wish to cancel an order, it's crucial to contact our customer support team as soon as you decide to cancel. They will assist you in the cancellation process and inform you of any applicable policies or fees. Please remember that the ability to cancel an order after it has been shipped depends on specific circumstances and our product return policies. For the most accurate assistance, please provide your order details when reaching out to our customer support at info@costlowboxes.com